Shopping Centres

Best shopping centres elevate their communities

Involve your staff, service providers and tenants with our involvement platform for all inspections, incident reports and tenant communication.


Users all over the globe

Enable real clarity on your operations

Involve all eyes in your shopping centres

To get contextual 360° feedback from all of your shopping centre processes, you need to involve everyone all stakeholders from staff to service providers, tenants and visitors. To achieve that, you need a platform that works on all devices both online and offline.

Perfect property quality assurance

Observe, follow-up and fix even the smallest things and details to optimise visitor experience. Our platform automatically connects reported observations with the right people to let them act on the issues without any delay.

Communicate with tenants the way the prefer

From announcements and monthly sales reports to tenant guides and key management, bring all communication into our easily accessible platform where tenants can find what they need when they need it.

Hear what our customers have to say

"I can recommend Falcony to any organisation that wants to streamline their internal communication, incidents reporting and corrective action management."

Joni Rajamäki

Security Manager

Make your visitors feel at home

If you have won your visitors attention to visit your shopping centre, make them genuinely feel they belong there and they will be back again and again. Falcony helps you to make the last push for optimal visitor experience.

Let the data do its job

The complexity of shopping centre environments hide problems that stack in the long run. Go from looking over your shoulder to predicting the future. Let our powerful analytics help you reveal the unobservable for you.

Key use cases
Tenant involvement

Tenant announcements, Tenant communication, Key and access right orders, Sales reporting, Marketing campaign communication, Tenant guide.

Facilities management

Facility audits, Service provider assessments, Cleaning inspections, preventive maintenance, Service requests, Property logs, Building system inspections, mobile ticketing and communication, move-in and move-out checklists.

Physical security

Security inspections, Threat assessments, System failures and interruptions, Threat reports, robberies, CCVT checks, Disruptive behaviours, Shoplifting reporting, Guard tours, Security calls.

Health and Safety

Accident reporting and investigation, Hazard observations, Issue reporting, Safety walks, Management walkarounds, EHS/HSEQ audits, Hygiene reporting, CAPA.

Customer Experience and Quality assurance

Customer Journey audits, Customer experience issues, Quality audits and inspections, Concept audits, Daily opening checklist, Visual merchandising audits, Mystery shopper inspections, Daily operations checklists.


Anonymous reporting, Case management and investigations, Protected dialogue, Whistleblowing policy.

Related customers
Get started today

Start a 30-day FREE trial to test drive the platform. Or contact us to discuss how we can help your organisation.