Shopping Centres

Involve your staff, service providers and tenants with our involvement platform for all inspections, incident reports and tenant communication.

Don't just take our word for it

"I can recommend Falcony to any organisation that wants to streamline their internal communication, incidents reporting and corrective action management."

Joni Rajamäki, Security Manager, Sello

Make your visitors feel at home

If you have won your visitors attention to visit your shopping centre, make them genuinely feel they belong there and they will be back again and again. Falcony helps you to make the last push for optimal visitor experience.

Let the data do its job

The complexity of shopping centre environments hide problems that stack in the long run. Go from looking over your shoulder to predicting the future. Let our powerful analytics help you reveal the unobservable for you.

Key use cases

Tenant involvement

Tenant announcements, Tenant communication, Key and access right orders, Sales reporting, Marketing campaign communication, Tenant guide.

Facilities management

Facility audits, Service provider assessments, Cleaning inspections, preventive maintenance, Service requests, Property logs, Building system inspections, mobile ticketing and communication, move-in and move-out checklists.

Physical security

Security inspections, Threat assessments, System failures and interruptions, Threat reports, robberies, CCVT checks, Disruptive behaviours, Shoplifting reporting, Guard tours, Security calls.

Health and Safety

Accident reporting and investigation, Hazard observations, Issue reporting, Safety walks, Management walkarounds, EHS/HSEQ audits, Hygiene reporting, CAPA.

Customer Experience and Quality assurance

Customer Journey audits, Customer experience issues, Quality audits and inspections, Concept audits, Daily opening checklist, Visual merchandising audits, Mystery shopper inspections, Daily operations checklists.


Anonymous reporting, Case management and investigations, Protected dialogue, Whistleblowing policy.

Get started today

Start a 30-day FREE trial to test drive the platform. Or contact us to discuss how we can help your organisation.

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