Users all over the globe
To get contextual 360° feedback from all of your shopping centre processes, you need to involve everyone all stakeholders from staff to service providers, tenants and visitors. To achieve that, you need a platform that works on all devices both online and offline.
Observe, follow-up and fix even the smallest things and details to optimise visitor experience. Our platform automatically connects reported observations with the right people to let them act on the issues without any delay.
From announcements and monthly sales reports to tenant guides and key management, bring all communication into our easily accessible platform where tenants can find what they need when they need it.
"I can recommend Falcony to any organisation that wants to streamline their internal communication, incidents reporting and corrective action management."
If you have won your visitors attention to visit your shopping centre, make them genuinely feel they belong there and they will be back again and again. Falcony helps you to make the last push for optimal visitor experience.
The complexity of shopping centre environments hide problems that stack in the long run. Go from looking over your shoulder to predicting the future. Let our powerful analytics help you reveal the unobservable for you.
Tenant announcements, Tenant communication, Key and access right orders, Sales reporting, Marketing campaign communication, Tenant guide.
Facility audits, Service provider assessments, Cleaning inspections, preventive maintenance, Service requests, Property logs, Building system inspections, mobile ticketing and communication, move-in and move-out checklists.
Security inspections, Threat assessments, System failures and interruptions, Threat reports, robberies, CCVT checks, Disruptive behaviours, Shoplifting reporting, Guard tours, Security calls.
Accident reporting and investigation, Hazard observations, Issue reporting, Safety walks, Management walkarounds, EHS/HSEQ audits, Hygiene reporting, CAPA.
Customer Journey audits, Customer experience issues, Quality audits and inspections, Concept audits, Daily opening checklist, Visual merchandising audits, Mystery shopper inspections, Daily operations checklists.
Anonymous reporting, Case management and investigations, Protected dialogue, Whistleblowing policy.
Citycon has been able to notably increase time-savings and efficiency with Falcony since 2015.
Itis has been able to make incident reporting and follow-up management significantly easier.