Customer expectations have the shortest shelf-life

Ensure the excellence in your customer experience management to the tiniest detail with our mobile involvement platform for inspection and reporting.

Built-in scoring for your concept and campaign audits
Score all your site visits for comparability and performance improvement whether you are doing customer journey audits, competitor visits or visual merchandising checks. Checklists and observation categories can be easily customised to meet your brand specific needs.
Enrich your site reports with quality images
Display onsite visibility without having to be there yourself. Adding reference images is easy, which makes learning from best practices more efficient. Even better, all reports and images can be shared for diffusion of best practices.
Track all tasks with automated alerts and reminders
Deviations happen even with great instructions. Make sure no task is left undone without the need for micro-management by trusting our automated notifications and reminders. Today's workforce expects mobility and our platform is the end-to-end solution for just that.
All data is structured for real-time analysis
To get returns for the time spent on reporting, your data must lead to concrete action points. Compare your locations, areas and brands to improve the performance from POS and displays to customer service and upselling. As a fully mobile platform, analytics are available whenever you need them.

Hear what our customers have to say

"Falcony has made it easier for us to identify issues a lot faster than before. It helps us to improve multiple areas in our organisation."

Mike Wagland, Group Head of Safety & Security, ODEON Cinemas Group
Learn more

Key Features

Mobile and offline use

Reduce reporting friction by enabling your workforce to report incidents anywhere and anytime.

Template editor

Create powerful templates from scratch or upload your existing templates for audit involvement.

Audit observations and actions

Assign actions on the go and follow-up with them wherever you go.

Scores and grades

Automate scoring and grades based on audit answers for time- and site-based comparisons.

PDF report

Generate beautiful looking PDF reports and share them with your customers and stakeholders.

Real-time statistics

Increase visibility for increased amounts of data and make better decisions.

Falcony | Customer Experience Management bundle

Starting from

30€ / user

/Month

Test drive the entire platform for all customer experience audits and observations.

Get started for FREEContact us
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