Customer Experience Management

Customer expectations have the shortest shelf-life

Ensure the excellence in your customer experience management to the tiniest detail with our mobile involvement platform for inspection and reporting.


Users all over the globe

Why Falcony?

Built-in scoring for your concept and campaign audits

Score all your site visits for comparability and performance improvement whether you are doing customer journey audits, competitor visits or visual merchandising checks. Checklists and observation categories can be easily customised to meet your brand specific needs.

Enrich your site reports with quality images

Display onsite visibility without having to be there yourself. Adding reference images is easy, which makes learning from best practices more efficient. Even better, all reports and images can be shared for diffusion of best practices.

Track all tasks with automated alerts and reminders

Deviations happen even with great instructions. Make sure no task is left undone without the need for micro-management by trusting our automated notifications and reminders. Today's workforce expects mobility and our platform is the end-to-end solution for just that.

All data is structured for real-time analysis

To get returns for the time spent on reporting, your data must lead to concrete action points. Compare your locations, areas and brands to improve the performance from POS and displays to customer service and upselling. As a fully mobile platform, analytics are available whenever you need them.

Hear what our customers have to say

“I have praised Falcony to friends and colleagues, and I can sincerely recommend your services to others who have the same issues that we had. It has been a positive experience so far, let’s hope the journey continues this way.”

Joni Rajamäki
Head of Security
Key features
Mobile and offline use

Reduce reporting friction by enabling your workforce to report incidents anywhere and anytime.

Template editor

Create powerful templates from scratch or upload your existing templates for audit involvement.

Audit observations and actions

Assign actions on the go and follow-up with them wherever you go.

Scores and grades

Automate scoring and grades based on audit answers for time- and site-based comparisons.

PDF report

Generate beautiful looking PDF reports and share them with your customers and stakeholders.

Real-time statistics

Increase visibility for increased amounts of data and make better decisions.

Get started today

Start a 30-day FREE trial to test drive the platform. Or contact us to discuss how we can help your organisation.