The experience economy is here to stay and your customers' expectations are shifting. Proactively prepare and adapt with our mobile involvement platform.
Users all over the globe
When it comes to hospitality, it's all about experience today. Involve your entire organisation from staff and service providers to customers themselves to identify bottlenecks in the customer journey. Improving those will drive the loyalty rate and bottom line up.
Your customers require safety and quality across their journey. And your employees want to concentrate on their daily tasks. Avoid functional isolation, lower the threshold of reporting and improve everything with our one-stop solution.
Hospitality business is a team sport and you can be the coach. Empower the execution of your strategy with communication from top-down to bottom-up, and get the processes right with our platform for both proactive and reactive reporting.
"Falcony is easily worth the cost. The application is really suitable and flexible. We can make modifications and create a variety of metrics."
Fail fast, learn and adapt. Those are the ground rules in today’s business landscape. Forget decision-holding and information messengers, and empower just the right people with the right information and resources to do their job better.
Whether you are managing operations, security or customer journeys, high standards require consistency. Point out and share best practices, identify where improvements are most needed, and make more accurate data based decisions.
Accident reporting and investigation, Hazard observations, Issue reporting, Service requests.
Daily operational checklists, Opening checklists, Closing checklists, Machine failures, Brand compliance audits.
Safety walks, Management walkarounds, EHS/HSEQ audits, Food and beverage / HACCP compliance, CAPA.
Walkout reports, IT security incidents, Security rounds, Guard tours, Security inspections, Security risk assessments.
Maintenance checks, Cleaning inspections, Service providers quality assessments, Service Requests, Damage reports, Housekeeping.
Anonymous reporting, Case management and investigations, Protected dialogue, Whistleblowing policy.
Citycon has been able to notably increase time-savings and efficiency with Falcony since 2015.
At Kämp Collection Hotels about 500 people report their findings by using Falcony, since 2016.
Start a 30-day FREE trial to test drive the platform. Or contact us to discuss how we can help your organisation.