Fueling Customer & Employee Experience with Involvement

Most organisations are fully operational within 1-6 weeks, with core functionality available even in days.

Yes! Falcony is designed to consolidate multiple feedback tools into one unified platform, though we can also integrate with specialised systems you wish to retain.

Extremely customisable. From survey designs to feedback workflows, experience metrics to improvement tracking, Falcony adapts to your specific experience management requirements and terminology.

Our platform uniquely links customer and employee feedback data, allowing you to see correlations between employee engagement and customer satisfaction. This enables targeted improvements that benefit both audiences simultaneously.

Absolutely. The platform supports NPS, CSAT, CES, employee engagement, pulse surveys, and fully customized survey types.

Our comprehensive initiative management module captures improvement ideas, prioritizes them based on impact and effort, tracks implementation progress, and measures outcomes—ensuring feedback consistently translates into meaningful improvements.

Falcony makes feedback actionable by linking it directly to improvement initiatives, audit findings, or team actions. Customers and employees can see the status of what they submitted, building trust and increasing future involvement.

Yes. Falcony allows for transparent workflows where ideas and feedback progress through statuses like “Under Review,” “In Progress,” and “Implemented.” This encourages continued involvement by showing that input leads to action.

Audits can be scheduled, completed, and scored directly in the platform. Results are automatically benchmarked over time and across locations. This helps you identify low-performing areas and replicate high-performing practices.

Absolutely. With Falcony, everyone can be involved—whether completing a brand audit, flagging an issue, or suggesting a local improvement. The platform is designed to empower the people who are closest to the customer experience.

Yes. Falcony offers unified dashboards where you can analyze experience data from multiple sources—NPS, audits, ideas, engagement scores—and identify cross-cutting trends and root causes.

Yes. Falcony supports anonymous submissions via links, QR codes, and kiosks. For employee feedback, you can enable anonymity by default or give users the option to choose.

Yes. All data in Falcony is permission-based. You control who sees what—from store managers to department leads—ensuring relevant involvement without overwhelming users.

Through ease of use, visible results, and smart notifications. When employees see that their ideas and reports are valued and acted upon, they engage more. Falcony makes participation rewarding—not burdensome.

Yes. Falcony supports over 30 languages and allows survey forms, audits, and dashboards to be localized for different user groups. This increases both customer and employee involvement across international operations.

Yes. Falcony allows you to embed help texts, reference images, and other instructions directly into each audit template. This ensures consistency, especially when different people perform the same check in different locations.

Yes. You can easily embed feedback forms using a secure link. It takes just minutes to add a branded, mobile-friendly feedback channel to any webpage—no coding needed. You can also place QR codes in-store or in-app to collect customer or employee feedback at the moment it matters.