Services
From First Conversation to Continuous Impact
Falcony's customer journey is designed to create value fast — and sustain it long-term. From tailored onboarding to proactive Customer Success and flexible service extensions, we partner with you at every stage.
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Complete ESG Coverage in a Single Platform
DISCOVERY & TAILORED SOLUTION
Every successful implementation begins with clarity. Together with Sales, we conduct a structured needs assessment to ensure Falcony aligns perfectly with your operational reality.
- Stakeholder interviews and use case mapping
- Process and compliance requirements review
- Technical environment overview
- Outcome criteria definition
Structured Handoff & Kick-off
At this stage, Sales transfers a comprehensive handover package to the onboarding team — ensuring zero information loss and an educated implementation start.
- Internal handoff documentation
- Defined project scope
- Named Customer Success representative
- Preliminary timeline draft
Guided Onboarding Process
Your dedicated Customer Success Representative acts as project lead throughout onboarding, ensuring clarity, accountability, and progress.
- 1. Project Kick-off: Timeline refinement, Role definition, Milestone alignment
- 2. Tailored Delivery: Exclusive documentation & process inputs, System configuration inputs
- 3. Setup Workshops: Environment configuration walkthrough, Workflow validation
- 4. User Training: Admin training, End-user enablement (train the trainer), Best practice guidance
- 5. Go-Live: Final validation, Rollout plan, Success metrics alignment
Plug-and-Play in Minutes
All Falcony Power BI dashboards are delivered as ready-to-use files that can be opened immediately in Power BI. Simply connect Falcony data with a plug-and-play integration and start exploring insights within minutes — no dashboard design, no complex data pipelines, and no custom development required.
Best-Practice Visuals, Drill-Downs & Interactivity
All dashboards are built using Power BI best practices:
• Clear, decision-oriented visuals
• Drill-downs from high-level KPIs to details
• Full interactivity with cross-filtering between reports
This ensures insights are not only visible — but explorable and actionable.
• Clear, decision-oriented visuals
• Drill-downs from high-level KPIs to details
• Full interactivity with cross-filtering between reports
This ensures insights are not only visible — but explorable and actionable.
Built to support hierarchies and versatile filtering
Dashboards fully support organisational structures and customer-specific context. Filters and hierarchies allow users to analyse data across business units, sites, locations, or portfolios — while still enabling roll-ups for management-level views.
From KPI Targets to Individual records
Drill all the way down to a single observation, inspection, audit, or record, and jump directly back into Falcony via embedded links. Dashboards also support target setting, enabling clear comparisons between actual performance and goals — all connected back to operational reality.
Dashboards for all Falcony Use Cases
The dashboards are already available for a wide range of use cases, including observations, audits and inspections, risks and risk management, tenant experience, safety KPIs, ESG and carbon accounting, NPS and many more. As Falcony continues to evolve, additional dashboards will be introduced using the same consistent data model and best-practice design principles, ensuring scalability without compromising clarity or usability.
