Grievance and Complaint Channel Software
Empower stakeholders to raise concerns easily. Falcony provides a compliant and structured complaint-handling channel.
300,000+ Users all over the globe
Results You Can Expect
66%
Faster complaint resolution time
59%
More cases submitted and acknowledged
42%
Better satisfaction with the complaint process
Typical Complaint Handling Process Gaps
Grievances get lost or delayed when there’s no formal process.
No Easy Channel to File Complaints
People don’t know how or where to raise issues, especially anonymously.
Inconsistent Review and Escalation
Complaints are missed or not prioritised appropriately.
No Reporting or Insights
It's hard to track how many complaints were received, resolved or pending.
Anonymous and Open Submission
Allow both internal and external stakeholders to raise concerns via any device.
Case Routing and SLA Tracking
Automatically assign responsible teams and monitor resolution deadlines.
Evidence and Dialogue Features
Collect files, messages and feedback during the case lifecycle.
Analytics and Policy Feedback Loops
Use trends to strengthen training, policies and culture.
How Falcony Handles Complaints Transparently
Falcony gives all stakeholders a secure, mobile-friendly and auditable voice.
