Falcony GRC

Grievance and Complaint Channel Software | Falcony

Empower stakeholders to raise concerns easily. Falcony provides a compliant and structured complaint-handling channel.

Results You Can Expect
Results from 300,000+ users across our customer base

66%

Faster complaint resolution time

59%

More cases submitted and acknowledged

42%

Better satisfaction with the complaint process

Typical Complaint Handling Process Gaps

Grievances get lost or delayed when there’s no formal process.

No Easy Channel to File Complaints

People don’t know how or where to raise issues, especially anonymously.

Inconsistent Review and Escalation

Complaints are missed or not prioritised appropriately.

No Reporting or Insights

It's hard to track how many complaints were received, resolved or pending.

Anonymous and Open Submission

Allow both internal and external stakeholders to raise concerns via any device.

Case Routing and SLA Tracking

Automatically assign responsible teams and monitor resolution deadlines.

Evidence and Dialogue Features

Collect files, messages and feedback during the case lifecycle.

Analytics and Policy Feedback Loops

Use trends to strengthen training, policies and culture.

How Falcony Handles Complaints Transparently

Falcony gives all stakeholders a secure, mobile-friendly and auditable voice.

Get started today

Start a 30-day FREE trial to test how our platform simplifies risk management, policy adherence, and audit readiness. Or contact us to discuss how we can future-proof your governance and compliance processes.