Service Request Software
Streamline maintenance and service needs with easy-to-use request tools. Falcony turns service reports into resolved issues—fast.
300,000+ Users all over the globe
Results You Can Expect
72%
Reduction in unacknowledged service requests
60%
Faster average resolution time
49%
Improvement in tenant satisfaction
Common Service Request Handling Issues
Tenants and staff report problems inconsistently or not at all.
No Clear Channel for Submitting Requests
Users are unsure how to report issues or use email and calls that get lost.
Untracked or Delayed Follow-Up
There’s no system to ensure requests are seen and handled promptly.
Poor Communication and Feedback
Tenants don’t know if or when an issue will be resolved.
Mobile and Web Request Forms
Submit requests from any device, with categories and images.
Automatic Routing and Status Tracking
Assign to the right team and update progress in real time.
Two-Way Communication Features
Communicate with requesters to confirm, clarify or close the loop.
Data-Driven Maintenance Planning
Use insights from requests to plan preventive maintenance.
How Falcony Simplifies Service Management
Falcony enables fast, traceable and transparent service handling.
