Falcony Facilities

Service Request Software | Falcony

Streamline maintenance and service needs with easy-to-use request tools. Falcony turns service reports into resolved issues—fast.

Results You Can Expect
Results from 300,000+ users across our customer base

72%

Reduction in unacknowledged service requests

60%

Faster average resolution time

49%

Improvement in tenant satisfaction

Common Service Request Handling Issues

Tenants and staff report problems inconsistently or not at all.

No Clear Channel for Submitting Requests

Users are unsure how to report issues or use email and calls that get lost.

Untracked or Delayed Follow-Up

There’s no system to ensure requests are seen and handled promptly.

Poor Communication and Feedback

Tenants don’t know if or when an issue will be resolved.

Mobile and Web Request Forms

Submit requests from any device, with categories and images.

Automatic Routing and Status Tracking

Assign to the right team and update progress in real time.

Two-Way Communication Features

Communicate with requesters to confirm, clarify or close the loop.

Data-Driven Maintenance Planning

Use insights from requests to plan preventive maintenance.

How Falcony Simplifies Service Management

Falcony enables fast, traceable and transparent service handling.

Get started today

Start a 30-day FREE trial to explore how our platform helps track observations, manage audits, and ensure compliance across your facilities. Or contact us to discuss how we can optimize your operations.