Customer Experience Audit Software
Audit your customer experience with purpose. Falcony helps you identify gaps and continuously improve at every touchpoint.
300,000+ Users all over the globe
Results You Can Expect
66%
More CX issues identified per location
70%
Faster response to customer pain points
63%
Higher CX consistency across sites
Frequent Customer Experience Audit Gaps
Most teams rely on assumptions instead of structured experience assessments.
No Tools to Audit Experience Quality
Service, layout, accessibility and flow are rarely reviewed systematically.
No Cross-Department Alignment
CX, marketing and operations work in silos without shared insights.
No Follow-Up on Observed Gaps
Audits don’t lead to tracked improvements or accountability.
Customer Experience Audit Templates
Standardise evaluation of customer flow, service interactions and ambiance.
Collaborative Mobile Data Collection
Let managers, staff or auditors collect experience insights in the field.
Trend Dashboards by Location and Touchpoint
Track where and how experience gaps arise across your network.
Action Plans Linked to Audit Observations
Assign improvements directly from audit findings and track them to closure.
How Falcony Enables Experience-Driven Auditing
Falcony allows real-time, team-driven CX audits that drive continuous improvement.
