Audit your customer experience with purpose. Falcony helps you identify gaps and continuously improve at every touchpoint.
300,000+ Users all over the globe
More CX issues identified per location
Faster response to customer pain points
Higher CX consistency across sites
Most teams rely on assumptions instead of structured experience assessments.
Service, layout, accessibility and flow are rarely reviewed systematically.
CX, marketing and operations work in silos without shared insights.
Audits don’t lead to tracked improvements or accountability.
Standardise evaluation of customer flow, service interactions and ambiance.
Let managers, staff or auditors collect experience insights in the field.
Track where and how experience gaps arise across your network.
Assign improvements directly from audit findings and track them to closure.
Falcony allows real-time, team-driven CX audits that drive continuous improvement.
Start a 30-day FREE trial to see how our platform drives idea generation, feedback collection, and continuous improvement. Or contact us to discuss how we can elevate your customer and employee experience.
