NPS survey Software
Track Net Promoter Score across your customer base. Falcony makes NPS easy to collect, analyse and act on.
300,000+ Users all over the globe
Results You Can Expect
61%
Increase in NPS response rate
72%
Faster follow-up with detractors
66%
Better clarity on NPS score drivers
Typical NPS Survey Execution and Follow-Up Gaps
Collecting NPS alone isn’t enough to improve customer experience.
Low Response Rates or Inconsistent Timing
Surveys are sent irregularly or too generically, affecting results.
Scores Without Context or Comments
You get a number, but don’t understand the ‘why’ behind it.
No System to Act on Feedback
Promoters and detractors are not followed up with or segmented.
Configurable NPS Survey Triggers
Send surveys post-interaction, by customer journey stage or quarterly.
Follow-Up Workflows for Detractors and Promoters
Automate alerts and personalised engagement for each segment.
Comments Collection and Sentiment Analysis
Go beyond the score with natural language feedback analysis.
NPS Dashboards by Region, Product or Team
Track trends and drill down into causes of change.
How Falcony Powers NPS Collection and Action
Falcony lets you collect NPS easily and respond based on segment insights.
