Falcony Experience

NPS survey Software | Falcony

Track Net Promoter Score across your customer base. Falcony makes NPS easy to collect, analyse and act on.

Results You Can Expect
Results from 300,000+ users across our customer base

61%

Increase in NPS response rate

72%

Faster follow-up with detractors

66%

Better clarity on NPS score drivers

Typical NPS Survey Execution and Follow-Up Gaps

Collecting NPS alone isn’t enough to improve customer experience.

Low Response Rates or Inconsistent Timing

Surveys are sent irregularly or too generically, affecting results.

Scores Without Context or Comments

You get a number, but don’t understand the ‘why’ behind it.

No System to Act on Feedback

Promoters and detractors are not followed up with or segmented.

Configurable NPS Survey Triggers

Send surveys post-interaction, by customer journey stage or quarterly.

Follow-Up Workflows for Detractors and Promoters

Automate alerts and personalised engagement for each segment.

Comments Collection and Sentiment Analysis

Go beyond the score with natural language feedback analysis.

NPS Dashboards by Region, Product or Team

Track trends and drill down into causes of change.

How Falcony Powers NPS Collection and Action

Falcony lets you collect NPS easily and respond based on segment insights.

Get started today

Start a 30-day FREE trial to see how our platform drives idea generation, feedback collection, and continuous improvement. Or contact us to discuss how we can elevate your customer and employee experience.