Track Net Promoter Score across your customer base. Falcony makes NPS easy to collect, analyse and act on.
300,000+ Users all over the globe
Increase in NPS response rate
Faster follow-up with detractors
Better clarity on NPS score drivers
Collecting NPS alone isn’t enough to improve customer experience.
Surveys are sent irregularly or too generically, affecting results.
You get a number, but don’t understand the ‘why’ behind it.
Promoters and detractors are not followed up with or segmented.
Send surveys post-interaction, by customer journey stage or quarterly.
Automate alerts and personalised engagement for each segment.
Go beyond the score with natural language feedback analysis.
Track trends and drill down into causes of change.
Falcony lets you collect NPS easily and respond based on segment insights.
Start a 30-day FREE trial to see how our platform drives idea generation, feedback collection, and continuous improvement. Or contact us to discuss how we can elevate your customer and employee experience.