Customer Journey audit Software
Audit the customer journey through their lens. Falcony empowers teams to identify friction points and improve cross-channel experiences.
300,000+ Users all over the globe
Results You Can Expect
64%
Faster identification of customer friction points
71%
More cross-functional visibility into journey gaps
59%
Increase in issues resolved before escalation
Frequent Customer Journey Evaluation Issues
Many businesses design journeys without ever validating them in practice.
No Walkthrough of Real Customer Experiences
Teams don’t observe the journey from the customer’s point of view.
Gaps Between Channels and Hand-offs
Digital, in-person and service interactions often disconnect.
No Framework for Auditing Experience Quality
Audit tools aren’t designed for customer experience assessment.
Customisable Journey Audit Templates
Audit onboarding, support, delivery or store experience steps.
Field Data Collection by Staff or Mystery Shoppers
Capture live issues and observations during real interactions.
Scorecards by Stage, Channel and Location
See what’s working – and what’s not – across the journey.
Link Findings to Immediate Actions
Log issues and follow-ups from audit observations in real time.
How Falcony Audits Customer Journeys End-to-End
Falcony gives your teams tools to assess real customer experience quality.
