Audit the customer journey through their lens. Falcony empowers teams to identify friction points and improve cross-channel experiences.
300,000+ Users all over the globe
Faster identification of customer friction points
More cross-functional visibility into journey gaps
Increase in issues resolved before escalation
Many businesses design journeys without ever validating them in practice.
Teams don’t observe the journey from the customer’s point of view.
Digital, in-person and service interactions often disconnect.
Audit tools aren’t designed for customer experience assessment.
Audit onboarding, support, delivery or store experience steps.
Capture live issues and observations during real interactions.
See what’s working – and what’s not – across the journey.
Log issues and follow-ups from audit observations in real time.
Falcony gives your teams tools to assess real customer experience quality.
Start a 30-day FREE trial to see how our platform drives idea generation, feedback collection, and continuous improvement. Or contact us to discuss how we can elevate your customer and employee experience.
