Measure and improve satisfaction at every interaction. Falcony helps you run effective CSAT surveys and turn insight into action.
300,000+ Users all over the globe
Faster issue resolution from CSAT feedback
More CSAT responses with automation
Increase in satisfaction at key touchpoints
Most CSAT surveys are limited to one number without actionability.
CSAT questions aren’t tailored to the customer journey stage.
Feedback isn't routed to people who can act on it.
Can’t compare satisfaction by product, location or channel.
Adapt questions to onboarding, support, delivery or events.
Send surveys post-interaction via SMS, email or app.
Make sure feedback reaches those who own the process.
Track changes in satisfaction by team, location or channel.
Falcony powers continuous customer experience improvement via smart CSAT collection.
Start a 30-day FREE trial to see how our platform drives idea generation, feedback collection, and continuous improvement. Or contact us to discuss how we can elevate your customer and employee experience.
