Customer Satisfaction survey Software
Measure and improve satisfaction at every interaction. Falcony helps you run effective CSAT surveys and turn insight into action.
300,000+ Users all over the globe
Results You Can Expect
64%
Faster issue resolution from CSAT feedback
68%
More CSAT responses with automation
70%
Increase in satisfaction at key touchpoints
Frequent CSAT Feedback Utilisation Problems
Most CSAT surveys are limited to one number without actionability.
Low Engagement or Inconsistent Questions
CSAT questions aren’t tailored to the customer journey stage.
No Clear Responsibility to Improve Scores
Feedback isn't routed to people who can act on it.
No Trend Visibility or Cross-Segment View
Can’t compare satisfaction by product, location or channel.
Customisable CSAT Forms by Use Case
Adapt questions to onboarding, support, delivery or events.
Automated Survey Timing and Channels
Send surveys post-interaction via SMS, email or app.
Feedback Routing and Action Assignment
Make sure feedback reaches those who own the process.
Satisfaction Dashboards and Trends
Track changes in satisfaction by team, location or channel.
How Falcony Turns CSAT into Real-Time Improvement
Falcony powers continuous customer experience improvement via smart CSAT collection.
