Customer Feedback Software
Listen to your customers continuously. Falcony makes it easy to gather structured customer input and drive better experiences.
300,000+ Users all over the globe
Results You Can Expect
69%
Increase in feedback visibility to customer-facing teams
57%
Faster response time to customer issues
62%
Increase in recurring issue resolution rate
Common Challenges in Customer Feedback Management
Most organisations collect feedback, but don’t systematise or follow up.
Fragmented Feedback Channels
Feedback comes from emails, forms, service reps – with no central view.
Hard to Prioritise or Assign
It's unclear which feedback is most critical or who should act on it.
Low Visibility to Frontline Teams
Teams closest to customers never see patterns or recurring issues.
Unified Feedback Collection Interface
Aggregate inputs from web, mobile or QR codes.
Feedback Classification and Prioritisation
Tag by urgency, topic and sentiment for better triage.
Automated Assignment to Owners
Route feedback to the correct department or person based on rules.
Reporting and Experience Score Trends
Monitor customer satisfaction over time and across touchpoints.
How Falcony Makes Customer Feedback Actionable
Falcony gives you one place to gather, route and respond to customer input.
