Listen to your customers continuously. Falcony makes it easy to gather structured customer input and drive better experiences.
300,000+ Users all over the globe
Increase in feedback visibility to customer-facing teams
Faster response time to customer issues
Increase in recurring issue resolution rate
Most organisations collect feedback, but don’t systematise or follow up.
Feedback comes from emails, forms, service reps – with no central view.
It's unclear which feedback is most critical or who should act on it.
Teams closest to customers never see patterns or recurring issues.
Aggregate inputs from web, mobile or QR codes.
Tag by urgency, topic and sentiment for better triage.
Route feedback to the correct department or person based on rules.
Monitor customer satisfaction over time and across touchpoints.
Falcony gives you one place to gather, route and respond to customer input.
Start a 30-day FREE trial to see how our platform drives idea generation, feedback collection, and continuous improvement. Or contact us to discuss how we can elevate your customer and employee experience.
