Mystery Shopping Software
Capture authentic customer experiences in real-world conditions. Falcony simplifies mystery shopping operations and follow-up.
300,000+ Users all over the globe
Results You Can Expect
62%
Faster turnaround for mystery shop results
74%
More feedback acted on by location teams
59%
More consistent scoring across visits
Frequent Disconnects in Mystery Shopping Insights
Insights from mystery visits are lost in PDFs or never acted on.
Manual and Delayed Reporting
Reports take weeks to compile and share with teams.
Inconsistent Criteria or Metrics
Shoppers use different standards, leading to unreliable comparisons.
Insights Don’t Reach Store Teams
Findings are stored centrally and not shared with people who can act.
Template-Based Shopper Forms
Ensure consistency across visits, locations and shopper providers.
Mobile and Offline-Capable
Let mystery shoppers submit reports in the field immediately.
Location-Based Dashboards
Compare results by location, team or timeframe.
Linked Follow-Up Actions
Create tasks directly from feedback and track to completion.
How Falcony Makes Mystery Shopping Actionable
Falcony connects mystery visits directly to store improvement workflows.
