Capture authentic customer experiences in real-world conditions. Falcony simplifies mystery shopping operations and follow-up.
300,000+ Users all over the globe
Faster turnaround for mystery shop results
More feedback acted on by location teams
More consistent scoring across visits
Insights from mystery visits are lost in PDFs or never acted on.
Reports take weeks to compile and share with teams.
Shoppers use different standards, leading to unreliable comparisons.
Findings are stored centrally and not shared with people who can act.
Ensure consistency across visits, locations and shopper providers.
Let mystery shoppers submit reports in the field immediately.
Compare results by location, team or timeframe.
Create tasks directly from feedback and track to completion.
Falcony connects mystery visits directly to store improvement workflows.
Start a 30-day FREE trial to see how our platform drives idea generation, feedback collection, and continuous improvement. Or contact us to discuss how we can elevate your customer and employee experience.
